New UK Person Really Helping Customers

We recently added our first non-US staff member. He's located about 2.5 hours north of London. The fact that he's at GMT is really great! Here's an email from 2:20am Pacific (5:20am Eastern and 10:20am in the UK):


I just needed to let you know that this morning at 10:04am GMT, our site monitoring informed me that your slice was down. Upon inspecting your machine I found none of your mongrels running, and an error message in the log stating that you have an error in your database.yml file. It looked like someone used tabs instead of spaces for a line or two.

I hope you don't mind but I took the liberty of fixing it and restarting your mongrels so your site is now available again. Please be sure to check the next version you check in.


– Jamie van Dyke
– Lead European Rails Evangelist
– Engine Yard, Serious Rails Hosting
– (866) 518-YARD (9273)