From our data center
Subject: Alter.Net Service Update
Date: Tue, 20 Nov 2007 11:20:06 -0800
From: "Darren E. Canady" email@example.com
Good Morning All,
The latest update from Verizon (alter.net) is that they've identified the problem hardware and have scheduled a maintenance for early tomorrow morning. This maintenance will replace a defective SONET card. The allotted maintenance window is from 12AM through 6AM Pacific, tomorrow, November 21, 2007.
Between now and then, Herakles will continue to leave the alter.net interface in a disabled state to prevent experiencing the recent, frequent intermittent service disruptions encountered when utilizing this path. We're also reviewing options to enable the interface, yet have outbound customer traffic prefer to exit our other router so service points remain automated, versus manual.
We thank you once again for your patience, understanding, support and inputs and will update once again, as soon as any further updates are received.
Darren E. Canady