Exciting New Integration: Badgeville in our Helpdesk!

We are pleased to announce that we have integrated Badgeville’s gamification technology into our Zendesk ticketing system. As you use the helpdesk to perform different actions, (searching documentation, contributing to forums, completing satisfaction surveys, etc.) you will be able to earn many different badges and complete many different missions.

Through this integration we hope to increase community engagement, and to not only give you new channels to share your experiences and ideas, but also to reward you for it!

While inside our helpdesk, if you hover over a user’s picture, a little summary profile will appear showing how many points and rewards that user has, as well as the last badge that they have earned.

By clicking on “Click for profile” you will be brought to the user’s showcase that shows their progress on the current missions, with hints on how to earn the badges associated with them. You will also be able to see your showcase anytime, by clicking on the “Profile” link in the upper right corner.

Also, there have been a few new Community forums opened up in the last week, so if you want to share your ideas and start earning some badges, check them out here!

Keep your eyes open. We will be introducing additional missions in the future. If you have any questions or feedback, please open a ticket and I will get back to you!

Happy playing!